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If an end-user clicks on the 'Unread Mail' folder within the folder tree inside Microsoft Outlook and no email is displayed, follow these steps to resolve the issue.
9 Steps total
Sep 23, 2015 - Aplica-se a: Outlook 2016Outlook 2013Microsoft Outlook 2010Microsoft Office. You can make these changes to work around a specific problem. Method 2: Make sure that your Outlook email account settings are correct. Jan 11, 2019 - If you have not received certain emails you are expecting or are missing any new messages in Outlook altogether, troubleshooting could help.
Step 1: Close down Microsoft Outlook.
Step 2: Open the Run Box on the Computer.
On the computer, click 'Start' and then click on 'Run'.
Note:
If 'Run' is not an option within the 'Start' menu, use the keyboard combination Windows Key + R to open the 'Run' box.
If 'Run' is not an option within the 'Start' menu, use the keyboard combination Windows Key + R to open the 'Run' box.
Step 3: Use This Command.
Within the 'Run' box, type in the following command:
outlook /cleanfinders
Step 4: Click OK.
Click 'OK' on the 'Run' box to execute the command. Microsoft Outlook should then launch and the new/unread emails should display within the 'Unread Mail' folder within Microsoft Outlook.
If this does not resolve the issue then continue to step 5.
Step 5: Check Search Folder Existence.
Under your mailbox within Microsoft Outlook, locate the folder called 'Search Folders'. Is there anything underneath it called 'Unread Mail'? If there isn't, this is the reason it doesn't exist in the Favorite folders list. Continue to step 6 to add this folder to Microsoft Outlook.
Step 6: Add Search Folder.
Right click on the folder called 'Search Folders' and single left click on the menu option that comes up called 'New Search Folder'.
Step 7: New Search Folder Dialog Box.
Within the New Search folder dialog box, keep everything as-is and click on the OK button.
Step 8: Folder Added.
After clicking on the OK button, you should then see the new search folder called 'Unread Mail' appear.
Step 9: Add to Favorite Folders.
Right click on the folder called 'Unread Mail' and add the folder to your favorite folders list.
Published: May 21, 2013 ยท Last Updated: Jul 24, 2013